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Customer Care Supervisor

Location: Santiago de Querétaro, QUE, Mexico
Date Posted:
Req ID: 10981

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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The care supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will deliver reports and constant communication.
To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

ROLES & RESPONSIBILITIES

  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry customers, as needed.
  • Building lasting relationships with customers and other team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.

 

POSITION REQUIREMENTS

  • High school diploma or equivalent. More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability to build a career within the company. 
  • Fluency in multiple languages may be desired.
  • Schedule availability. 

PERKS & BENEFITS

  • Competitive salary
  • 1 month of Aguinaldo (Christmas bonus)
  • 15 days’ vacation
  • Life insurance
  • Food vouchers
  • Work-life Balance
  • Growth Opportunities

 

Ria Money Transfer is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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