Customer Service Representative

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

• Assist customers via phone, email, and chat in both English and French.
• Handle inquiries related to money transfers, transactions, and other financial services.
• Resolve customer complaints efficiently and professionally.
• Provide guidance on company policies and procedures.
• Work closely with internal teams to ensure timely issue resolution.
• Maintain accurate records of customer interactions and escalate issues when necessary.

• Fluent in English and French (spoken and written).
• Previous experience in customer service (preferably in financial services or a call center environment).
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Proficiency in using customer support software and CRM tools is a plus.
• Flexibility to work in rotating shifts, including weekends and holidays if required.

• Medical & Vision Insurance
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Hybrid Work Schedule
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role is XOF 7,800,000 annually.  Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience.  In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, Paid Vacation/ Sick Leave and more. 

Ria Money Transfer is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.