Supervisor Accounts Receivable
Location: San Salvador, El Salvador
Date Posted:
Req ID: 11056
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Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Accounts Receivable Supervisor is responsible for performing the day-to-day processing of reconciliation and monitoring of agent accounts to identify unpaid balances, short payments, and any other issues with the accounts and supervise a team of AR clerks in those activities. The supervisor will have a hands-on approach in the Accounts receivable department, taking care of an assignment of accounts, as well as being the initial point person for escalation.
ROLES & RESPONSIBILITIES
- Prepare weekly accounts receivable reporting package, including analyses of day’s sales outstanding and bad debt reserves.
- Interface with customer service, sales organizations and senior level management in communicating and resolving issues.
- Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
- Accounts Receivable analysis and reporting.
- Generate AR aging reports and identify critical issues.
- Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up.
- Contact customers via phone, email, and fax to collect past due amounts. Identify any reasons for non-payment and developing strategic plans with management on how to resolve any issues. This includes open communication with our International Ria Sales
- Team to discuss and coordinate an onsite visitation to agency who may be experiencing AR account conflicts. The result is to get the agency back on track to be a producing RIA agent.
- Document results of contacts. Track and follow-up on customer commitments.
- Handle customer receivable inquiries.
- Flag and communicate any invoicing or credit memo errors identified when applying remittances.
- Interface with bank and resolve any batch or returned check issues.
- Review customer balances as directed by Accounts Receivable Manager to identify past due accounts.
- Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up with customers, and items requiring potential write-off
- Escalate unresolved issues, tracking to final resolution.
- Interface with customers to obtain documentation. Analyze and ensure appropriately authorized.
POSITION REQUIREMENTS
- Bilingual English and Spanish
- Mathematical Skills [Required]
- Computer Skills [Required]
- Excel, Powe BI Microsoft Office knowledge
- Customer Service
- Excellent interpersonal Skills
- Effective verbal and listening skills.
- Analytical and problem-solving skills
- Decision making
- Attention to detail and high level of accuracy
PERKS & BENEFITS
- Life insurance
- Partial Medical insurance
- Tuition Assistance
- Employee Stock Purchase Plan
- Growth Opportunities
- Work-life Balance.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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