Fraud Analyst
Location: Santiago de Querétaro, QUE, Mexico
Location Type: Hybrid
Date Posted:
Req ID: 11128
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Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
This exciting position in the Digital organization will be a key contributor in executing the global online risk fraud and digital payments strategy. The Online Risk Fraud & Payments team has responsibility across Fraud Strategy, KYC & Customer Verification, Fraud Operations, Payment Strategy, Bank Relationships, and Payment Operations. This position requires a person who can roll up their sleeves and make things happen, has strong “Card not present” (CNP) and ACH risk experience in eCommerce / eCommerce environments, and / or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns. Relies on instructions and pre-established guidelines to perform the functions of the job.
ROLES & RESPONSIBILITIES
- Process daily ACH file which includes working the returns to determine which should be forwarded to the Collections Department and which are fraud.
- High level of customer service taking incoming calls and responding to internal and external customers via email and tickets.
- Collect, review, analyze and solve moderately complex operational, systems-related, payments and/or customer issues.
- May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this to the strategies/analytics teams for further review.
- Perform routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
- Assist in developing and implementing policies, procedures, and training materials.
- Process and resolve chargebacks for both US and international.
- Work closely with Accounting, Compliance, Collections and Customer Service on fraud and payment related issues.
- Assist customer service representatives with questions or issues regarding potentially fraudulent orders and payment issues.
- Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods.
- Cancels fraudulent orders and serves as a point of contact between customers and credit card banks.
POSITION REQUIREMENTS
- Associate’s degree is recommended (Bachelor’s a plus)
- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.
- Excellent verbal and written communication skills.
- Ability to assist the day-to-day operations of the department.
- Ability to multitask
- Solid analytical, interpretive and problem-solving skills.
- Must be able to meet strict deadlines.
- Strong understanding of customer needs
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
PERKS & BENEFITS
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days’ vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Ria Money Transfer offers a competitive salary and benefits package. Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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