Omni-Channel Operations Manager
Location: Santiago de Querétaro, QUE, Mexico
Location Type: Onsite
Date Posted:
Req ID: 11157
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Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
We are seeking a strategic and detail-oriented Omni Channel Operations Manager to lead the optimization of our omnichannel initiatives. This role will be responsible for ensuring a seamless and consistent customer experience across all touchpoints—online, in-store, mobile, and customer service—by aligning operations, technology, and customer engagement strategies.
ROLES & RESPONSIBILITIES
- Operational Oversight: Manage day to day initiative for customer facing.
- Define and implement company's Omnichannel strategy.
- Performance Monitoring: monitor the result of initiatives. Understand what is not working and why.
- Strong Communication with Sr. Leadership.
- Coordinate with Marketing to align campaigns, promotions to increase customer engagement.
- Project Management: Closely work with project manager to assure we are meeting our deliverables.
- Track and Develop KPIs.
- Lead cross functional Meetings and workshops.
- Training- Ensure teams understand how to support the omnichannel.
- Team collaboration.
- Project Optimization: Continuously refine workflows.
- Customer Experience Management - Map and continuously improve the customer journey.
- Work with IT and product team.
PERKS & BENEFITS
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days’ vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities
Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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