Help Desk Technician
Location: Dakar, DK, Senegal
Location Type: Onsite
Date Posted:
Req ID: 11180
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Description
We are looking for a French-speaking Helpdesk Technician with fluent English!
Join Ria Money Transfer and become part of a global team delivering essential financial services. We are currently seeking a proactive, customer-oriented Helpdesk Technician with fluency in French and strong English communication skills (written and spoken). Additional language skills (e.g., Spanish) are a plus.
Please see the full job description below:
Please see the full job description below:
About Ria Money Transfer
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are—one customer, one family, one community at a time.
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are—one customer, one family, one community at a time.
About this Role
We are seeking a proactive and customer-focused Helpdesk Technician fluent in French and with excellent English skills to join our Help Desk team. The successful candidate will handle technical support requests, ensure timely resolutions, and collaborate with agents across Europe.
We are seeking a proactive and customer-focused Helpdesk Technician fluent in French and with excellent English skills to join our Help Desk team. The successful candidate will handle technical support requests, ensure timely resolutions, and collaborate with agents across Europe.
The Helpdesk Technician is responsible for providing exceptional technical support to our agents in Europe. This role focuses on troubleshooting basic IT issues, offering web support, and delivering high-quality assistance over the phone. Fluency in French and strong English communication skills are essential to maintain the company’s high service standards. You will work closely with internal teams to ensure seamless problem resolution while escalating complex issues when needed.
Key Aspects of the Role:
- Balancing technical troubleshooting with a customer-centric approach
- Addressing and resolving user inquiries efficiently
- Upholding quality and professionalism in all interactions
Responsibilities:
Technical Assistance:
- Provide Level 1 IT support to users in French via phone and email.
- Troubleshoot basic hardware, software, and connectivity issues.
- Assist users with common technical challenges, ensuring timely resolutions.
Web Support:
- Address inquiries related to web tools and platforms.
- Guide users in navigating and resolving basic web-related issues.
Quality Customer Service:
- Deliver exceptional customer service while maintaining professionalism and empathy.
- Ensure all interactions meet company quality standards and drive user satisfaction.
Qualifications:
- Fluency in French (written and spoken) is required.
- Fluent English (written and spoken) is mandatory.
- Basic proficiency in Spanish is a plus.
- Previous experience in helpdesk, IT support, or customer service roles is preferred.
- Basic understanding of IT systems, including browsers, email clients, and web tools.
- Familiarity with ticketing systems (e.g., Zendesk) is desirable but not mandatory.
Soft Skills:
- Strong verbal and written communication skills in French and English.
- Ability to manage multiple tasks and work efficiently under pressure.
- A proactive and problem-solving mindset, with a focus on user satisfaction.
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